Air Canada system outage leading to service issues, flight delays

Travelers wait in line at the Montréal–Pierre Elliott Trudeau International Airport
Monday afternoon after an Air Canada system outage caused major delays

The Vancouver International Airport says there is congestion in the terminal because of Air Canada technical issues that are affecting flights nationwide.

"We appreciate our customers' patience and we have arranged additional staffing to get our customers on their way as soon as possible", Smith added.

Air Canada customers in foreign airports have also been raising concerns about long lines and check-in delays. The carrier did not provide any details on the number of flights or passengers affected, nor did it explain what caused the outage.

Air Canada is reporting a problem at its customer contact centres, preventing customers from checking in for a flight or booking a flight.

"We apologize for any inconvenience and are working towards restoring our service as quickly as possible", the airline said on Twitter. After around three hours, Air Canada issued an apology and said that things were on the mend.

Customers Air Canada at airports in other countries are forced to languish in long queues due to delays in the registration.

People hoping to fly on the airline are advised to check the status of their flights online.

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