Allscripts inks partnership with Lyft as healthcare ridesharing race heats up

Catch a ride to your doctor's appointment

Uber is launching a new service that will help patients who need rides to and from their doctor's appointments. For the 3.6 million patients across US cities who miss or postpone their scheduled appointments due to transportation issues, no-show rates are as high as 30 percent.

If they say yes, Allscripts' system will communicate with Lyft's to identify the date and time then book the ride.

The ride cost for the patients will be covered by the health care providers.

This newest EHR-integrated functionality is an effort to assist some of the 3.6 million Americans with transportation issues in getting to doctors' appointments.

"It's really a product that's useful for healthcare organizations of all shapes and sizes", said Lauren Steingold, head of strategy, Uber Health, in an interview with The American Journal of Managed Care (AJMC).

Last week, Uber introduced Uber Health, a service that allows hospitals, doctor's offices, and other health systems to order an Uber for their patients.

Over 100 healthcare organizations in the U.S, including hospitals, clinics, rehab centers, senior care facilities, home care centers, and physical therapy centers are already using Uber Health as a part of the beta program, including Adams Clinical, Blood Centers of the Pacific, Georgetown Home Care, LifeBridge Health, MedStar Health, Manhattan Women's Health, NYU Perlmutter Cancer Center, Pro Staff Physical Therapy, ProActive Work Health Services, Project Open Hand, Renown Health, Thundermist Health Center and Yale New Haven Health.

The competition between Lyft and Uber is no secret to those that use either service, with each touting how their service is the better one. Riders don't need the Uber app, or even a smartphone, to get a ride with Uber Health because it's all done through text message. To help solve the problem, the ride-share giant, Uber, has made a decision to take advantage of what it sees as an opportunity and establish Uber Health.

Uber wants to expand the service so that passengers with landlines can get trip details that way, the Verge noted. "We have been working hard to develop, implement, and customize numerous safeguards", says Uber Health's general manager. It's somewhat of literally the last mile, or the last lock of health care, getting the patient involved and making it easier for patients to get to appointments.

With both Uber and Lyft, health care providers use a custom desktop platform that allows them to schedule multiple rides at once.

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