OnePlus admits credit card info was stolen from its database

OnePlus 5T Sandstone Variant

Currently, OnePlus is uncertain of just how many customers have been affected.

OnePlus, maker of smartphones geared to challenge the Apple-Samsung smartphone duopoly, has become the latest victim of a data breach; the incident affects around 40,000 users. "It has since been eliminated". The company adds that it's since taken action, by quarantining the affected server and putting additional safeguards in place.

Shortly after customers began noticing fraudulent transactions on their own statements, OnePlus stopped allowing payment via credit cards.

In a forum post detailing the findings, OnePlus has said that some users who entered their credit card info on oneplus.net between mid-November 2017 and January 11, 2018, may be affected.


Rumors about the card breach broke earlier this week when some news publications reported about disgruntled users complaining about fraudulent transactions.

Chris Morales, head of security analytics at Vectra, said he is impressed with the expediency and thoroughness OnePlus is taking in providing its customers with a breach notification. The payments data compromised includes the credit card number, expiry dates, and security codes, and any other information required to complete a purchase. Users who paid via the "Credit Card via PayPal" method are also not affected.

"We can not apologise enough for letting something like this happen", wrote OnePlus in its update. The company is now working with its technology providers as well as law enforcement to further investigate the security incident. The company is recommending every user who purchased a product using a credit card at oneplus.net during the period to check their card statements and immediately report back to them if they find any suspicious charges. OnePlus says it is working to implement a more secure credit card payment method before it re-enables them. "All these measures will help us prevent such incidents from happening in the future". In a gesture of goodwill, the company is reaching out to those who were affected and offering a free year of credit monitoring, and plans to cooperate with local authorities during the ongoing investigation.

While security can never be full-proof, this is a massive red flag for the company and why using an intermediary like PayPal is always a safer option than plugging your card details directly onto any site.

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