HP recalls more than 50000 lithium-ion batteries

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HP has issued a "worldwide voluntary safety recall" following fears that several of its laptop models that are experiencing battery problems that could result in them catching fire.

HP is urging consumers to check the website at www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall.

"Batteries affected by this recall should immediately be put into Battery Safety Mode".

The company says you can also order a free replacement battery, and HP will then send a technician to your home to install it for free. However, not every battery in the listed products is affected.

Not all laptops in the series are affected by the recall and you can check if you would need a replacement by using the HP Battery Validation Utility on their website. That might sound like a small percentage, but given how many devices HP shifts in a year, it's still likely to be a fairly substantial figure.

Approximately 2,600 batteries were sold in Canada, 50,000 in the United States and 1,900 in Mexico.

Three of those customers also reported property damage of almost $5,000, and one ended up with first-degree burns on their hand.

"It is extremely important to check whether your battery is affected", HP wrote on its recall page. validation "The validation generally takes less than 30 seconds", it further added.

Naturally, none of this will come at any cost to the customer, except for the inconvenience of temporarily having your battery disabled. This mode will discharge the battery and prevent it from being recharged until the battery is replaced.

The lithium-ion batteries for were shipped or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern. The company is also offering a BIOS update which can place the battery in "Battery Safe Mode" so that device can use the battery safely by connecting to an HP power adapter.

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