Uber App Gets a Chat Function to Better Connect Drivers and Riders

Uber adds in-app driver-rider chat facility for greater convenience and privacy

Uber announced on Thursday the addition of in-app messaging, which allows you to get in touch with your driver without leaving the app.

Finally, both riders and drivers want to know if the other party has received and read their message, something that isn't possible with standard SMS messaging. "Drivers can acknowledge that they've read and received the rider's message by simply tapping the 'thumbs up" icon.

Uber's new messaging feature means you'll never have to leave the app when hailing a ride. Both the driver and the rider will receive receipts of their transaction as well. There will be no need to do or bear any of that now because Uber has added an in-app messaging feature to its app. Once a rider has been assigned a driver, the rider can go to the Uber app and tap the "content" button and then the "chat" button. He also says that Uber is still putting resources behind building out this new feature, which could expand in the future to cover more areas.

"Regardless of where they are located - whether it be the Cleveland, Chennai or Cartagena - riders and drivers won't need to share their phone number with one another when they need to get in touch", Lermitte wrote.


Previously, riders and drivers were only able to contact each other by calling or texting out of the app.

One slightly annoying thing about Uber is that your driver sometimes has to call or text you to let you know they're arriving, held up in traffic or give you some other update about your ride.

Riders can clarify the pickup location or provide any other pertinent information. That's the reason why the Uber app's chat feature supports delivered/read statuses - something that's not widely supported with SMS messages. Some might be entering a different country without global roaming plans, making it impossible to contact Uber drivers. "We're exploring adding this feature to UberEATs, too", Jeremy Lermitte, a product manager at Uber told POPSUGAR. Now, all they need is to connect to a Wi-Fi connection, which most airports already have, to contact their drivers.

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